Job statuses and schedule changes
Understand job states and move eligible work to a different time.
A job can be Unscheduled, Scheduled, In progress, Complete, or Canceled. Leave work unscheduled until someone is available, then assign a technician and time window.
Change the day or time
- Open Schedule, then Calendar.
- Drag the job to another day, or open its menu and choose Reschedule.
- Choose whether to notify the customer, technician, or both.
- Confirm the new schedule.
You can also open the job and choose Edit schedule. A complete or canceled job cannot be moved. Owners and dispatchers can use day and week calendar views; technicians see only jobs assigned to them.